The newspapers and for that matter pretty much all of the media outlets, have stories almost daily on the heroic acts performed by first responders, and often the title of “hero” is thrown out there and in most cases justifiably so. But often overlooked in their efforts are the people who stand as the very foundation for most of those heroic deeds, those in our 9-1-1 Centers, aka, “The Silent Heroes.” Join Chief Lasky as he celebrates the commitment and selflessness of those who protect so many from behind the console.